FAQ

Check-in & check-out

What time does Reception open?What time does Reception open?

Our Reception opens at 7:30 AM and closes at 11:00PM
After reception closing time, our Guests will ind the night shift staff for any emergency or problem.

What time are check-in and check-out?What time are check-in and check-out?

Check-in is from 2PM
Check-out from 7:30 to 11:00 AM - Free luggage deposit available at Reception

Is it possible to check-in before 2PM?Is it possible to check-in before 2PM?

Yes, it is possibile to check-in before 2PM, but we cannot guarantee your room will be ready by that time. However, we offer free luggage deposit at Reception where you can leave your bags and go explore Florence!

Is it possible to check-in after 11PM - Reception closing time?Is it possible to check-in after 11PM - Reception closing time?

Yes, we offer an online check-in procedure. In case of a late arrival in Florence contact us at: info@rodohotel.com and we will give you all the important information you’ll need.

Is it possible to check-out after 11AM?Is it possible to check-out after 11AM?

A late check-out is possible upon request prior your arrival and subject to availability and eventually an extra cost.

Is it possible to check-out before 7:30AM?Is it possible to check-out before 7:30AM?

Yes, if you need to leave before Reception opening time, we kindly ask our Guests to check-out the day before and to leave our room-key on the desk inside the room.

Which methods of payment are allowed?Which methods of payment are allowed?

For the city tax the payment has to be done in cash
For the Hotel bill we accept the following methods:
cash
credit/debit card: Visa, MasterCard, American Express
Bank transfer in advance