FAQ

Booking & Reservations

Why I should book directly on your website?Why I should book directly on your website?

Booking directly with us to get the best rate offer available and by booking our official website you’ll receive a bottle of red wine in room upon your arrival.

Is it possible to modify/cancel my reservation after I received the Hotel confirmation?Is it possible to modify/cancel my reservation after I received the Hotel confirmation?

Any modification or cancellation of your reservation it is allowed according to the cancellation policy related to the offer chosen.
Please, read carefully our cancellation policy and payment option before confirm your booking.

Booking cancellation or check-in/check-out dates modification: Booking cancellation or check-in/check-out dates modification:

Standard policy – related to Standard rates and Minimum stay rates:
Free cancellation within 48h prior the check-in date – cancellation penalty will be applied for late cancellation or no-show.
Non-Refundable policy - pre-payment for the entire amount of your booking is required to confirm it:
Any cancellation is subjected to 100% penalty – the hotel will not refund the deposit made.
Check-in/check-out dates modification may be subjected to a penalty fee: in case you made a direct booking through e-mail/phone/website, please contact our Front Desk staff for further information.

Is it possible to modify the category of room chosen or the number of guests?Is it possible to modify the category of room chosen or the number of guests?

Yes, it is possible prior request and hotel’s availability. Any modification for the room chosen or the number of guest for every rate plane chosen will be subjected to extra costs. Please, contact us directly for any issue related.

How can I book the Hotel’s extra services?How can I book the Hotel’s extra services?

In case you want to reserve our extra services send us an e-mail with your request Contact us for further information

Didn’t find the answer you are looking for?Didn’t find the answer you are looking for?

Send us your request, our staff is at your full disposal.